Local moves
Apartments, condos, townhouses and houses anywhere in Metro Vancouver. Hourly pricing with a 4-hour minimum, clock starts on arrival — book online in minutes.
Book your move online in about 3 minutes.
Tell us what you're moving — rooms, beds, dressers, boxes — get an instant estimate, pick your date and a morning or afternoon start, and send your request. We call to confirm the details before anything is final. No site visit, no phone tag, no card required.
Uniformed, trained crews
Metro Vancouver & Fraser Valley
Based in Richmond, BC
7 days a week
New · Only at New Start
Scan My Move
Snap photos of your home and in about a minute you'll know the right truck and crew for your move. Free, no sign-up — and no other mover has it.
The right truck & crew — worked out from your photos, not guessed over the phone
Most movers size up your move from a quick phone call and hope for the best. Scan My Move works it out from your actual rooms, so the crew that shows up is the crew your move really needs — no second trips, no truck that's too small.
- 1Add a photo of each roomOne wide shot per room — phone photos are perfect.
- 2Tag each roomLiving room, kitchen, bedroom — two taps per photo.
- 3Get your match in about a minuteTruck size, crew size, estimated load and a suggested box count — then carry it straight into your booking.
FreeNo sign-upAbout a minuteOnly at New Start
Try it — right here, right now
Add one photo per room and tag what each room is. Your photos stay on your device — the scan runs right here on this page, nothing is uploaded, and there's no account to create.
Add photos of your rooms
Tap here or drop images in — one wide shot per room works best
3 min
Standard local move? Book it yourself, right now.
Condos, apartments and houses across Metro Vancouver. Build your inventory, see your price range instantly, and request a date and a morning or afternoon start — we call to confirm before it's final.
- Instant estimate — no waiting for a callback
- Right-sized crew & truck, matched to your inventory
- We confirm every booking personally before moving day
Talk to us first
Something special? Let's plan it together.
Some moves need a walkthrough and a custom plan — and honest advice before anyone commits. If yours involves any of these, skip the online booking and talk to us:
Piano or safeLong-distanceOffice relocation
Antiques & fine artHot tub / pool tableStorage in between
Request a custom quote
Online booking
Build your move & get your estimate
Six short steps. Tell us about your move, pick your crew and truck, and choose who does the packing — in the inventory step you can even scan your rooms with your camera and let the form fill itself in. Pack it yourself and a rough estimate — a ballpark to plan around, not a firm quote — appears at the final step, before you send anything. If our crew packs — fragile-only or the full service — we survey your home first and send a custom packing quote, so the boxes and materials are right on the day. Every request is then reviewed by our team, who call to confirm the crew, the truck and the final price before anything is scheduled.
Step 1 of 6 — Your move
Where are you moving?
Local moves across Metro Vancouver and the Fraser Valley are booked by the hour — the clock starts when we arrive. Local moves carry a 4-hour minimum on crew time: we pay our movers a minimum of four hours on every job, so that's the minimum we charge. Every local move also adds a flat 1-hour travel charge at your crew's rate, a $50 fuel fee and 5% GST, each shown as its own line in your final estimate.
Please choose your current city.
Please choose your destination city.
Please pick a date (today or later).
Please choose a start time.
Moving outside the Lower Mainland? Choose “Outside the Lower Mainland” and we'll treat it as a custom long-distance quote instead — same form, we'll call you with exact pricing.
How big is your place?
Pick the closest match — you can fine-tune the exact furniture in the next step.
Choose your crew & truck
Your pick — with one rule: you can always size up, but never below what your load needs. The floor is set by weight: up to 3,000 lbs fits the 3-ton truck with 2 movers; over that, 3 movers + the 5-ton is the minimum. An overloaded truck means a second trip, or things left behind.
Every crew includes the truck, moving blankets, stretch wrap, dollies, tools for furniture assembly/disassembly, a mattress bag and floor protection.
What are we moving?
Fastest way: scan your rooms with your camera and we'll fill this in for you. Or tap + / − for the big pieces yourself. Don't stress about being perfect — close is fine, and we confirm everything with you before moving day.
Scan My Move — right here in your quote
One photo per room. The scan sets your home size, matches your crew & truck and fills in the inventory below. Photos stay on your device — nothing is uploaded.
Add photos of your rooms
Tap here or drop images in — one wide shot per room works best
or count it yourself
About those boxes: please have every box packed, sealed shut with tape, and labelled before we arrive — nothing open-top or overflowing. We won't take loose items: anything that isn't inside a sealed box — loose clothes, toys, cables, odds and ends — will not be loaded onto the truck. If it matters, box it. Not packed yet? Add packing help in the next step and we'll bring the boxes.
Who's doing the packing?
Pack it yourself and you can finish booking right here, online. If you want our crew to pack — fragile-only or the full service — we don't guess that price online: packing is quoted after a quick survey, so the box count and materials match your home.
You pack — here's the deal
Have every box packed, sealed shut with tape and labelled with the room it belongs to before the crew arrives. Sealed boxes stack safely, move faster and keep your hourly cost down.
The details that change the day
Stairs and elevators are what most change how long a move takes — tell us now and your estimate stays honest.
Almost done — the moving-day checklist
Moves go sideways for the same few reasons. Confirm these and your day runs on time — tap each one as you sort it out.
Your estimate is a rough ballpark — not a firm quote. It's built only from the details on this form, and it's easy to miss something (a fourth bed, a fuller garage). After you send this request, our team reviews it and calls you to confirm the crew, the truck and the final price before your move is scheduled. Nothing is booked until that call.
Please tell us your name.
Please add a phone number.
Packing needs a quick survey first
A packing quote can't be guessed online — how many boxes, dish packs and wardrobe boxes you need depends on what's actually in your cupboards and closets. Leave your details and we'll call to arrange a quick survey (in person or by video), then send your packing quote. Nothing is booked or charged until you approve it.
Please tell us your name.
Please add a phone number so we can call you.
Please add a valid email for the quote.
Prefer to finish booking online right now? Go back and choose “I'll pack myself” — you can still ask us about packing when we confirm your move.
Booking request received
Thanks — here's your reference. This is a request, not a confirmed booking: our team calls every customer personally to run through the service details before giving the final OK, usually within a couple of business hours.
NSM-0000
Status: request received — pending confirmation. Nothing is booked until we call you, verify the details of your move together, and give you the final OK. Keep your reference handy for that call.
Changed your mind about something? Just mention your reference code when we call — nothing is final until we confirm together.
What we do
Moving services, end to end
One crew for the whole job — pack, load, move, place and set up. Based in Richmond and working across the Lower Mainland, seven days a week.
Furniture handling & setup
Beds, sofas and wardrobes wrapped, carried and placed where you want them — then reassembled, so your first night isn't on a mattress on the floor.
Packing & unpacking
Full packing, fragile-only, or just the supplies. We bring the boxes, paper and wrap — everything sealed, labelled and room-sorted.
Senior Transition
A patient, unhurried move for seniors leaving a longtime home. We pack everything with care — then at the new home we unpack it all and put every item in its proper place, organized and labelled, so it feels like home from the very first day.
Furniture delivery
Bought something big? Store pickup or warehouse-to-door delivery with two movers, blanket-wrapped and placed in the room — not left on the curb.
Office & commercial moves
Desks, IT and files moved after hours or on weekends so your team loses zero workdays. Labelled, sequenced, and set up at the new office.
Into Storage
Between homes, downsizing, or just need the space back? We load your belongings and take them into storage for you — wrapped, labelled and ready whenever you need them again.
Auto Storage
We store your vehicle safely and securely — car, SUV or motorcycle kept protected until you're back on the road.
Long-distance & special items
Moves beyond the Lower Mainland, pianos, safes and antiques. These get a walkthrough and a fixed custom plan — ask for a custom quote.
How it works
From booking to boxes-in, in three steps
1
You request online
Build your inventory, get your estimate range, and pick a date and a morning or afternoon start. Takes about three minutes, no card required — it's a request, and we confirm it with you personally.
2
We confirm together
A real person reviews your booking and calls to confirm the details — access, parking, special items — so there are no surprises on the day.
3
We move, you settle in
The crew arrives in your window, protects floors and doorways, loads, moves and places everything room by room. You pay for the actual time on site, with a 4-hour minimum on local moves.
Areas we serve
VancouverRichmondBurnabySurreyDelta
New WestminsterCoquitlamPort CoquitlamPort Moody
North VancouverWest VancouverLangleyWhite Rock
Maple RidgePitt MeadowsAbbotsfordChilliwack+ beyond on request
For business
A delivery & moving crew your business can put on speed dial
Furniture stores, stagers, property managers and Airbnb hosts across the Lower Mainland can put New Start on call as an overflow and white-glove delivery crew — without hiring one.
- Big & bulky last-mile delivery — sofas, beds, appliances — placed in-room, packaging removed
- Home staging installs & removals, Airbnb furnishing and turnovers
- Standing weekly routes or same-week overflow cover when your own truck is maxed out
- One monthly invoice, a named contact, and careful crews who treat your customers like our own
Good to know
Questions, answered straight
How does the pricing actually work?
Local moves are billed by the hour for the crew we send — 2 movers for loads up to 3,000 lbs, 3 movers for anything heavier — with the truck included. The clock starts when the crew arrives at your pickup and stops when the last item is placed. Local moves are billed with a 4-hour minimum on crew time — we pay our movers a four-hour minimum on every job, so that's what we charge, even if your move wraps up sooner. Every local move also includes a flat 1-hour travel charge at the same crew rate and a flat $50 fuel fee, and 5% GST is added on the total — each one shown as its own line in your estimate, so there are no surprises afterwards.
Is there a minimum charge?
Yes — every local move has a 4-hour minimum on crew time. It's straightforward: our movers are paid a minimum of four hours for every job they show up to, so four hours is the least we can charge. If your move takes longer, you pay the actual time; if it finishes in three hours, the 4-hour minimum still applies, and your estimate always shows it. Business (B2B) work is different — partner accounts are quoted per job with a custom rate, no hourly minimum.
Is the online estimate a guaranteed price?
No — treat it as a rough ballpark, not a quote. It's built only from what you type into the form, and it's easy to undercount: the classic is two beds listed and four on the day. That's why every request goes through our team before anything is scheduled: we call you, go through the real details together, confirm the crew and the truck, and lock in the final price on that call. If the inventory, access or packing turns out different from the form, the time — and therefore the price — changes with it, and we'd rather sort that out with you beforehand than surprise you on moving day.
What do I need to do about boxes?
Have every box packed, sealed shut with tape, and labelled with the room it belongs to — nothing open-top, nothing loose. Sealed boxes stack safely, move faster, and keep your hourly cost down. If packing isn't your thing, choose fragile-only or full packing in the booking — we'll survey your home first and send you a packing quote, then bring the boxes and materials on the day.
Do you charge for travel time or stairs?
Yes for travel, no for stairs. Every local move includes a flat 1-hour travel-time charge at your crew's hourly rate, plus a flat $50 fuel fee, and 5% GST on the total — you'll see each as its own line in your final estimate. There are no per-step stair fees: stairs and long carries simply affect how long the job takes, which is why we ask about access up front — it keeps your estimate realistic.
Can you move a piano, safe or other special items?
Yes — flag it in the booking (step 4) or ask for a custom quote. Special items get planned properly: the right crew size, equipment and, when needed, a separate trip. We'd rather plan it than improvise it.
How many moves do you run in a day?
It depends on the size of the move. A large move — anything over 3,000 lbs — gets the whole day to itself: we book one move and one move only. Smaller moves, up to 3,000 lbs, can share a day — one in the morning and one in the afternoon. The afternoon move never starts right after the morning one: we always leave at least 2 hours between the morning move's finish and the afternoon start, because a morning move can run long. So if the morning move starts at 8:00 AM and wraps up around 1:00 PM, the afternoon move starts at 3:00 PM at the earliest. When you book, your move starts at 8:00 AM; we confirm all details on your confirmation call.
What if I need to reschedule?
Life happens. Reply to your confirmation or email us with your booking reference as early as you can and we'll move your booking to a new slot — no drama. The earlier you tell us, the better the choice of dates.
What is Scan My Move?
It's a free tool only at New Start. Add a photo of each room in your home, tag what each room is, and in about a minute the scan works out the right truck and crew size for your move — plus an estimated load and a suggested box count. No sign-up, and your photos never leave your device: the scan runs right here on the page. It's built right into the booking form above — at the “What are we moving?” step you can scan your rooms and the form fills in your home size, crew, truck and inventory automatically — or use the standalone scan higher up the page and carry its result into your booking. Either way, like every booking, we still confirm the crew, the truck and the final price with you on a quick call before moving day.
What if something gets damaged?
Every crew member is trained in wrapping and handling, and furniture travels blanket-wrapped and secured. If something does go wrong, tell us within 48 hours of your move and we'll work through it with you fairly — that's the standard we hold ourselves to on every job.